REFUND POLICY

Due to the fact that these are medical products and customer confidence is important to us and our customers, our return policy has important Requirements. cpaply.com will accept returns on most unopened product within 30 days of the original ship date. This does not apply to special order items or where the item is defined as being sold as is or non-returnable. Please note that any product that has been opened can not be returned.

We are happy to assist and discuss any purchase prior to shipment to make sure that you are confident you are selecting the product that meets your needs. We provide detailed product descriptions and additional product information to assist in the proper selection. In the case of some items such as CPAP masks we offer a Satisfaction Insurance to allow you to return a mask after you have worn it to allow you to select another mask.

If you decide to return an unopened product a 15% restocking and processing fee will be subtracted from the original cost. If you received free shipping on your order, the actual cost of shipping will also be deducted. If you did pay shipping charges on your order they will not be refundable

If you feel that there is a manufacturing defect in workmanship or materials, you must first call and trouble shoot with our staff. If we cannot resolve the issue a RMA# will be issued and confirmed through email with additional instructions. Any associated shipping costs to return the product to cpaply.com is not covered in any warranty situation..

No credits or refunds will be issued until we have received the products into our facility and examined them for meeting the before mentioned requirements. The process may take up to two weeks. If the situation requires that you have an immediate product replacement a new order will be generated and processed with a payment and a credit will be issued on the returned product on the RMA# as described above.